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How Can We Help?
REPORTING
 
“Our call center reports don`t tell us anything useful.”

CALL ROUTING
 
“Our calls aren`t being routed correctly.”

AGENT
 
“Our call center agents are not meeting expectations.”

INFRASTRUCTURE
 
“Our call center equipment is outdated, or just isn’t working the way we need it to.”

ANALYTICS
 
“We`re not getting the call center analytics we need to drive effective decision making.”

VOICE QUALITY
 
“Our call center system isn`t delivering the voice quality we need.”

SUPPORT
 
“We just bought a new call center system, but we’re not getting the support we need.”

Where Are Your Challenges?
  • Custom IVR Solutions

    Custom IVR Solutions

    ethosIQ™ offers speed to market with Interactive Voice Response (IVR) applications through leveraging a reduction of overall system development and costs.

  • Business Intelligence

    Business Intelligence

    We at ethosIQ love data. We created ethosAnalytics to help you share your data visually without all the headache and expense that comes with most BI applications.

  • ethosphere Hosting

    ethosphere Hosting

    Cloud Experience Manager™ (CEM) delivers immediate insight into cloud networks, providing complete service visibility.

  • Program Management

    Program Management

    ethosIQ™ is a full service Customer Engagement boutique systems integrator innovator.

Industry Solutions

Industry Solutions
Each industry has its own specific call center needs, and ethosIQ has the broad expertise that allows us to successfully serve numerous different types of businesses.

Our Partners

  • 1genesys
  • 2empirix
  • 3nice
  • 4avaya