Fraud & Call Centers

 
According to market research, the banking and financial services, government, public administration and manufacturing industries continue to have the greatest number of reported fraud cases. From a loss mitigation perspective, the ability to immediately access fraudulent or malicious contact activity and quickly engage either law enforcement or risk operations teams is critical. With ethosIQ, the time and cost required to manage fraudulent activity can be reduced to seconds or minutes as opposed to days, weeks or months, with no additional costs outside the initial CEP/eA process.

MORE THAN 82 MILLION CALLS PER MONTH ARE PHONE SCAMS

IN 2016, FRAUD IN CALL CENTERS INCREASED BY 113% 

1:937 CALLS  RESULT IN FRAUDULENT ACTIVITY

 
 
  

    
Once the piece of data is captured – which only takes seconds – you can quickly determine who had the contact, how the hacker was able to reach the contact and account, and proceed with managing the opportunity immediately. 
 
  
  
  

FRAUD AND CALL CENTERS

  1. Malicious call
    Immediately trace call origination and delivery points. When did they call in? Who all did they speak to? What number did they dial? What account was used?
  2. Fraudulent activity
    With search records by the agent, the account, the caller ID, and the time we are able to track every point the customer was touched through the contact process. Identifies where fraudulent activity is happening, internally or externally. This process requires no outside ticket hunts, search mechanisms, vendor engagements, increased costs or loss of productivity.