February 2019

Feb 20 2019

featured image of data silos for new blog post

How to Destroy Data Silos in the Contact Center

How to Destroy Data Silos in the Contact Center With some much data and insight at our fingertips, improving business efficiencies has never been easier. However, destroying data silos and...

Feb 15 2019

driving business process and bpo success with analytics featured image

How to Drive Business Process Improvement & BPO Success with Analytics

By ethosIQ | Blogs

How to Drive Business Process Improvement & BPO Success with Analytics A plethora of companies today outsource their contact center operations. Organizations subscribe to using external vendors for a multitude...

Feb 06 2019

Using Cradle to Grave Reporting to Journey Map the Customer Experience, in Real Time

By ethosIQ | Blogs

Using Cradle to Grave Reporting to Journey Map Customer Experience, in Real Time How long did that customer wait on hold? Who talked to them, for how long and when?...

How to Destroy Data Silos in the Contact Center

How to Drive Business Process Improvement & BPO Success with Analytics

Using Cradle to Grave Reporting to Journey Map the Customer Experience, in Real Time

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Learn How We: Increase efficiencies, decrease operating costs, maintain capacity for growth & change, improve support and service and increase revenue for the BPO Industry.

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Learn How We: Increase efficiencies, decrease operating costs, maintain capacity for growth & change, improve support and service and increase revenue for the Insurance Industry.

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Learn How We: Increase efficiencies, decrease operating costs, maintain capacity for growth & change, improve support and service and increase revenue for the Finance Industry.

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Learn How We: Increase efficiencies, decrease operating costs, maintain capacity for growth & change, improve support and service and increase revenue for the Healthcare Industry.

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Learn How We: Increase efficiencies, decrease operating costs, maintain capacity for growth & change, improve support and service and increase revenue for the Utility Industry.