BPO Optimizer

At ethosIQ we collect, correlate and leverage disparate data across multiple platforms in real time. ethosIQ takes big data and transforms it into actionable insights at your fingertips. Dare to demo to discover the endless data possibilities.

PRODUCT SUMMARY

ethosIQ’s Business Process Outsourcer (BPO) Optimizer allows clients to manage their vendor contact center resources without requiring manual intervention through our manufacture-agnostic data collector processes. ethosIQ collects schedule and exception data, based on your desired parameters. Collection of data is transparent and doesn’t require intervention from either you or your vendor resource. You know your needs, and now you can manage those needs effectively, efficiently and effortlessly, using ethosIQ’s BPO Optimizer!

Calculate Optimization BPO OPTIMIZER Case Study

”Wow, this is going to change the way we manage our outsourcers big time; talk about potential savings!
Fortune 500 Entertainment Provider

Installation

All BPO schedules captured via appropriate WFM solution. No systemic intervention required.

Reporting

BPO Optimizer translates the data into a single source. The solution provides line of sight to current schedules, by 30-minute interval through the next 30 days.

Leveraging Data

The solution drives accountability for exceptions, utilization, occupancy and schedule adherence.

BPO Optimization Calculator

This calculates the amount of dollars lost each year from inefficient Business Process Outsourcers.

How Many BPO Vendors Is Your Company Using?

BPOs

Total Number of Seats:

Seats

Total Scheduled Hours Per Agent Per Day:

Hours

Average Pay Per Hour Per Agent:

Current Average Monthly Adherence %:

	Current	Current + 1%	Best In Class 95%
Total Number of Seats	Seats	Seats	Seats
Total Number of Daily Scheduled Hours	Hours	Hours	Hours
Daily Productive Hours Lost	Hours	Hours	Hours
Annual Productive Hours Lost	Hours	Hours	Hours
Daily Dollars Lost	$	$	$
Annual Dollars Lost	$	$	$
Annual ROI		$	$