ethosIQ’s Customer Engagement Platform (CEP) collects multichannel interactions and application data from all vendors and channels, across multiple systems, to create a single, comprehensive view. CEP enables you to identify and resolve data integrity issues across disparate sources to provide consistent, value-add reporting insights. These insights allow your organization to effectively improve the management of your resources, enhance customer experience and improve relationships in servicing customers via the contact center channels. CEP gathers both real-time and historical data to showcase a full data journey, providing a complete customer experience story in one place. CEP eliminates the need for additional adapters or systematic intervention. There is no limit to collection or delivery with CEP; ethosIQ’s Customer Engagement Platform offers an immediate gain in aggregated data knowledge.


Easy Data Collection

A data collection application that is capable of connecting to a virtually unlimited number of sources. The architecture is designed to allow multiple connections to multiple systems, regardless of manufacturer.

Single Agent ID

Data collection designed to connect multiple manufactures with products and the associated Agent IDs, transforming the application into a single customized identifier.

Data Correlation

CEP collects data and creates a unique capability across multiple channels to include Voice Calls, Kiosk, Retail point of sales, Handheld Devices, Websites, Email, Chat & SMS

Real-Time Output

Third-party vendors are not required to make any programming or source code changes. ethosIQ preforms all of the heavy lifting while adhering to the manufacturer’s preferred format.