ethosIQ measures 31.5 billion events each day to enable data driven decisioning. Our success comes from connecting employee and customer interactions on any channel. Headquartered in Houston, Texas, ethosIQ’s cloud and premised-based software has delivered business intelligence to multinational corporations and government agencies since 2009. ethosIQ’s award-winning software collects, correlates and presents data from multiple, disparate systems, empowering organizations to make informed – real-time decisions. The ethosIQ Customer Engagement Platform (CEP), can measure the customer effort, lending to the retention of loyal customers. ethosIQ provides real time analytics and actionable insights enabling Enterprise and Government organizations to deliver better customer experience while ensuring operational efficiencies and maximizing technology investments. We provide the data that enables decisions in seconds or minutes – not days or weeks.
ethosIQ processes and analyzes raw data through the Customer Engagement Platform (CEP). The CEP software gathers data from voice, web, multimedia, back office and HR systems, to name a few, converts the information into invaluable business intelligence. All this data is fed into a report or the ethosAnalytics dashboard in real-time, depending on client needs. ethosIQ services numerous industries and are continuously expanding offerings across the board.
ethosIQ produces reports for contact center that allow companies to see results in real-time. With these reports the user can, review agent productivity, examine cradle-to-grave lifecycle of calls, report IVR utilization, manage call flows and much more.
In addition, ethosIQ’s offers utility management reports that provide users the ability to collect, correlate and leverage universal utility data in real-time. This solution manages lifecycle accuracy of order placement and payment of invoices. The utility management software provides agencies actionable insights into fleet management, accelerated financials, federal emergency (FEMA) and utility, telecommunications and much more.
ethosIQ also provides a license and asset management solution, which provides users the ability to monitor license utilization, configuration, HR and IT integration. This solution eliminates the lengthy and expensive process of traditional license monitoring. ethosIQ license and asset management solution has saved companies millions of dollars and hundreds of man hours.
ethosIQ also provides a business process outsourcer solution, BPO Optimizer. This solution allows companies to view a single, comprehensive report of their vendors workforce activity. Often, companies do not get a complete analytic report of their vendors; ethosIQ can give you this!
The above scenarios are JUST A FEW ways ethosIQ help companies enhance their customer effort and customer experience.
Regardless of the service(s) deployed, ethosIQ’s solutions help clients increase revenue and efficiency, decrease operating cost, maintain capacity for growth and change and improve service and support through data analysis in real time. Dare to Demo to learn more.