Shep Hyken Podcast with Scott Walker; Leveraging Customer Data in Real Time
Are you analytically absent from the market place? Are you facing challenges with your customer experience and call center optimization? Listen to ethosIQ’s CEO, Scott Walker, speak on leveraging customer experience data in real time with Shep Hyken.
”If all you focus on is reducing labor costs and network expenses, then you probably won't have a high NPS or customer satisfaction.Scott Walker
- How can you increase customer satisfaction and customer experience through customer data and data-driven decisions?
- What is being analytically absent?
- Does giving back increase customer loyalty?
- How to create a culture that enables employee retention?
Headquartered in Houston, Texas, ethosIQ’s cloud and premised-based software has delivered business intelligence to multinational corporations and government agencies since 2009. ethosIQ’s award-winning software collects, correlates and presents data from multiple, disparate systems, empowering organizations to make informed, real-time decisions. ethosIQ software solutions provide analysis and actionable insights that enable enterprise and government organizations to deliver better customer experience while ensuring operational efficiencies and maximizing technology investments. We provide the data that enables decisions in minutes, not days or weeks.
About Scott Walker
Scott Walker is the CEO of ethosIQ. Before founding ethosIQ in 2009, he worked with companies like Apple, Microsoft, Ticketmaster, and Nike. His passion revolves around giving back. Scott founded his own non-profit, Orphans To Executives, which provides much-needed mentorship to orphans.
”Instead of just focusing on meeting your monthly sales numbers, try focusing on customer retention. Doing this will have a huge impact on your shareholder value.Scott Walker