collect, correlate and leverage disparate data by analytic veteran owned small business
general services administration for disparate to collect and correlate business analytic

At ethosIQ we collect, correlate and leverage disparate data across multiple platforms in real time. ethosIQ takes big data and transforms it into actionable insights at your fingertips. Dare to demo to discover the endless data possibilities.

collect, correlate and leverage disparate data by analytic veteran owned small business

BPO OPTIMIZER

Installation

All CPO schedules captured via appropriate WFM solution. No systemic intervention required.

Reporting

BPO Optimizer translates the data into a single source. The solution provides line of sight to current schedules, by 30-minute interval through the next 30 days.

Leveraging Data

The solution drives accountability for exceptions, utilization, occupancy and schedule adherence.

PRODUCT SUMMARY

ethosIQ’s Business Process Outsource (BPO) Optimizer allows clients to manage their vendor contact center resources, without requiring manual intervention, through our manufacturer and agnostic data collector processes. ethosIQ collects schedule and exception data, based on YOUR desired parameters.  Collection of data is “transparent” and does not require intervention from either you or your vendor resource. You know your needs, now you can manage those needs effectively, efficiently and effortlessly, using ethosIQ’s BPO Optimizer!

Dare to Calculate OptimizationBPO Optimizer Case Study

Wow, this is going to change the way we manage our outsourcers big time; talk about potential savings!

Fortune 500 Entertainment Provider