All CPO schedules captured via appropriate WFM solution. No systemic intervention required.
BPO Optimizer translates the data into a single source. The solution provides line of sight to current schedules, by 30-minute interval through the next 30 days.
The solution drives accountability for exceptions, utilization, occupancy and schedule adherence.
ethosIQ’s Business Process Outsource (BPO) Optimizer allows clients to manage their vendor contact center resources, without requiring manual intervention, through our manufacturer and agnostic data collector processes. ethosIQ collects schedule and exception data, based on YOUR desired parameters. Collection of data is “transparent” and does not require intervention from either you or your vendor resource. You know your needs, now you can manage those needs effectively, efficiently and effortlessly, using ethosIQ’s BPO Optimizer!
Wow, this is going to change the way we manage our outsourcers big time; talk about potential savings!Fortune 500 Entertainment Provider