Customer Engagement Platform
Data Collection Made Easy
A data collection application that is capable of connecting to a virtually unlimited number of sources. The architecture is designed to allow multiple connections to multiple systems, regardless of manufacturer.
Single Agent ID
Data collection designed to connect multiple manufactures with products and the associated Agent IDs, transforming the application into a single customized identifier.
CEP collects data and creates a unique capability across multiple channels to include Voice Calls, Kiosk, Retail point of sales, Handheld Devices, Websites, Email, Chat & SMS
Third-party vendors are not required to make any programming or source code changes. ethosIQ preforms all of the heavy lifting while adhering to the manufacturer’s preferred format.
ethosIQ Customer Engagement Platform (CEP) collects omnichannel, multichannel interaction and application data, from all vendors. Data gathered from all channels, across multiple systems, providing a single, complete data source for ethosAnalytics to access and display information in useful, usable ways. ethosIQ also offers a ‘light’ version of CEP to provide our customers a proof of concept. Contact ethosIQ to find out if you qualify.