ethosAnalytics leverages data to provide business intelligence to enhance the customer experience and beyond. The dashboard is easy-to-use and customizable with drag-and-drop features.
Metrics By Channel- Daily
This report shows the performance of call centers/groups with a comparative view of multiple metrics.
Dashboard Operational Costs & Trending
Report includes views for cost per activity, ‘what if’ analysis, trending and summary of data.
Dashboard Real Time & Historical
Contains reports for real-time queue and agent activity, as well as historical, to the last interval queue report and graphic.
Max staffed Agents by Day
Report includes daily list of all configured users, user types and differentiates between enabled and disabled users as related to the site/location/switch
DN Utilization Report
This report shows the distinct number of DNs used on a daily basis
Daily High-Water Mark
Daily list of all configured users, user types and differentiating factors between enables and disabled users.
ethosAnalytics can help preempt the potential loss of a customer by enabling you to automate searches for buried details and trends with predictive analytics.
Insights impacting customer experience
Personalized, interactive, management-level dashboards enhance the visibility of organizational strategy and align actions around key performance indicators (KPIs) for quick, accurate and more effective decision making.
Location intelligent mapping
Gives access to integrated location data and shows trends related to business locations or customer clusters.
Delivers KPIs anywhere and anytime via smartphones and tables, highlighting strategic areas which are of the greatest concern.
Refine reports by dragging and dropping new data elements onto reports. One-click functions such as table pivot, ranking, filters and the ability to add commonly used calculations helps users better understand and leverage reports and more efficiently analyze data.
Provides users with the flexibility to request reports at anytime and subscribe to specific reports on a pre-determined, scheduled basis, or automatically when data is refreshed.
Web services integration
Provides a full range of data access, presentation and information delivery capabilities integrated into any web application portal.