In the insurance world, every transaction is a data point ripe for analysis and action. There are policies, premiums, claims and payouts, all of which makes for a complex dataset. With ethosIQ this visual analytics is readily available real time and customizable at the touch of a finger to anyone in the organization. ethosIQ makes it possible to explore this data in real time and allows for a quicker response to the everchanging environment.
Utility resources such as energy, water, solar, wind and sewer are all essential in our everyday life– and produce lots of data. With ethosIQ’s utility reporting, companies are able to view leveraged data in real time; allowing utility resources to see the root of the challenge when it happens, leaving less down time and enhancing the customer experience. Overall, ethosIQ’s utility analytic solutions provide a single source of analytics weaved together from several data silos. This solution increases efficiencies, enhances customer experience and drives down operating costs.
Applying analytics to healthcare will enable value based care, with measurable business value and superior patient outcomes. Data in healthcare has the potential to reduce costs, enhance quality, and improve the patient experience. The challenge is how to get from information to insight to action. In an industry where seconds count, ethosIQ reduces the time it takes to connect to your data, visualize, analyze, and ultimately find answers real time.
The financial industry is being disrupted by technology – leading to an influx of innovation and big data. With this data, institutions have the opportunity to evolve processes, cut costs, and deliver a better CX. Leveraging financial data requires a solid analytics strategy that empowers employees to explore and share data. This can be accomplished quickly and in real time with dashboards- creating, understanding and evaluating data with ethosIQ.
As technology continues to grow and evolve, so does its permanent position in scoring a companies’ customer experience. High tech analytics allow companies to effectively measure and manage customer effort in order to enhance operational efficiencies, reduce cost and overall customer experience. With the ability to view a single, comprehensive analytic report in real time, high tech companies can manage assets effectively, measure vendor efforts and increase revenue with ease.
The telecommunications industry also contains its fair share of disparate data. With ethosIQ’s data analytic solutions companies can now gage and measure the circuit usage across different buildings or systems in one report shared in real time. The information is placed into the ethosAnalytics dashboard, and allows companies to see circuit usage, intelligent mapping and much more. This analytic solution decreases operating cost and increases efficiencies while increase customer experience.
Travel & Hospitality
The travel and hospitality industries have never lacked data, especially across every customer touchpoint and interaction. The current issues are lacking a consolidated report via all the disparate platforms. With ethosIQ’s solution, you can enable and leverage the data from all of your sources. Allowing you to resolve your customers issues, increase their loyalty, and gain insight into their experience, all in real time.
Business Process Outsourcers
It is very common for companies to have multiple vendors to help service their portfolios, but most times companies have a lack the visibility to see the entire operational performance of their vendors— having little to no visibility. With ethosIQ’s solution, we provide a comprehensive sight into your performance in real time. This analytic solution can also support Business Process Outsourcers to provide creditability to their customers in real time.
ethosIQ works hard every day to make Federal Services the world’s most respected service by improving Customer Experience. We provide software solutions which empower efficiencies across the agencies. ethosIQ solutions increase trust in the Federal Government by improving the experience citizens and businesses have with federal services across all service channels. ethosIQ enables the transformation of the customer experience by improving the usability and reliability of our government’s most critical digital services. ethosIQ software provides the tools that enable data driven decisions allowing for the improvements in customer satisfaction. ethosIQ is assisting Federal Services to bridge private-sector proven principles and practices. ethosIQ is certified by GSA (general service administration). In addition, ethosIQ was named a Veteran Owned Small Business in 2017.