ethosIQ’s Customer Engagement Platform (CEP) collects multichannel interaction and application data from all channels, across multiple systems, providing a single, complete data source for ethosAnalytics to access and display information in useful, usable ways. CEP provides companies with scalable and repeatable software for big data solutions.
Business Process Outsourcer Optimizer (BPO Optimizer)
ethosIQ’s BPO optimizer allows clients to manage their vendor contact center resources, without requiring manual intervention, through our manufacturer and agnostic data collector processes. ethosIQ collects schedule and exception data, based on YOUR desired parameters. Collection of data is “transparent” and does not require intervention from either you or your vendor resource.
HOW WE DO IT:
The Customer Engagement Platform (CEP) is a source agnostic disparate data collector. CEP feeds into ethosAnalytics (eA), a visual, customizable analytics dashboard that reports big data analytics in real time. Depending on client needs, the dashboard can include various other solutions; Business Process Outsourcer (BPO) Optimizer, asset management or industry specific solutions.